Refund Policy

Cancellation Window

If you wish to cancel a confirmed booking, please notify us at least 24 hours before your scheduled appointment time. This allows us to offer the slot to another client and helps us manage our booking calendar fairly.

Eligible Refunds

• Cancellations made at least 24 hours before the scheduled appointment are eligible for a full refund
• If a session cannot go ahead due to a genuine issue on our end (e.g. practitioner unavailability, technical failure during a phone/video call), a full refund or free rescheduling will be offered
• Duplicate or accidental payments will be refunded in full once verified

Non-Refundable Situations

• Cancellations made less than 24 hours before the scheduled appointment
• No-shows, or clients who are unreachable at the scheduled appointment time
• Dissatisfaction with the outcome, message, or content of a completed reading, as consultations are guidance-based and results are subjective by nature
• Change of mind after a session has already been completed in full

Rescheduling as an Alternative

Rather than cancelling, we're happy to reschedule your appointment to a more convenient time wherever possible, subject to availability. Rescheduling requests are welcomed and there is no extra charge for moving a booking within a reasonable timeframe.

How to Request a Refund

To request a refund or raise a concern about your booking, please contact us directly with your name, booking date, and payment details. Our team will review each request individually and respond within a reasonable timeframe.

Processing Time

Approved refunds are processed back to the original method of payment within 5–7 business days. Please note that depending on your bank or payment provider, it may take a few additional days for the refund to reflect in your account.

Discretion & Fairness

We assess every refund request on a case-by-case basis and always aim to be fair and reasonable, in line with Australian Consumer Law. Nothing in this policy limits any rights you may have under applicable consumer protection legislation.

Changes to This Policy

We may update this Refund Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page along with a revised date.

Contact Us

For any refund or booking-related questions, please get in touch. We're always happy to help.

Phone / WhatsApp: +61 424 406 341
Location: Australia